Customer complaint: ‘We have no hot water AND my basement is starting to flood with water’ Upon arrival found the Home Depot special – GE 50 gallon gas fired water heater has failed internally and water is literally pouring out from the bottom of the heater. Luckily the heater was installed with shut off valves on the COLD and HOT water supply lines. We isolated the water heater and immediately went to work to replace it. We installed a new AO Smith GCG-50-400 water heater – 50 gallons – 6 year warranty.
